Have you ever caught yourself wondering why you can’t get over a setback, a mistake (yours or someone else’s), a conflict or a big change? Sometimes we easily shrug off frustrations or difficulties. Other times, they really get under our skin. We may stay stuck in frustration even as we […]
One of my clients reached out to me recently because he is unhappy with his new job. He hasn’t yet developed a strong relationship with his boss and doesn’t want to come across as whiny. He is struggling with how to have the conversation, especially since he isn’t ready to […]
In this day and age, we all work in teams. There’s no getting away from it. Have you ever felt stuck in the middle when two of your team members can’t seem to get along?
This kind of clash often creates silos and workarounds as people try to avoid each other, […]
We’ve heard your feedback loud and clear. Our articles about giving feedback to employees — whether you’re dealing with a difficult situation or complimenting them on a job well done — are consistently among our most popular. That’s why we’re collecting our favorite blog posts on feedback and appreciation into […]
We all encounter difficult people or situations that leave us frustrated, especially as we’re trying to get more done with fewer resources. Fortunately, you get to choose how you want to show up regardless of how others show up. Keeping this in mind can ground you and keep you centered […]
What’s the No. 1 leadership quality when it comes to engaging employees? Providing lots of feedback? Inspiring them constantly with your vision? Implementing generous recognition or training programs?
Actually, it’s something much simpler. In her research, Christine Porath, an associate professor at Georgetown University’s McDonough School of Business, found that treating […]
As a leader, are you clear with others?
Are you sure?
I’m always surprised at the number of companies where their culture is to communicate indirectly. A recent survey of 1,000 U.S. workers about communication issues that hamper leadership found something striking: 57 percent of respondents complained that their leaders do not […]
Are you leveraging the power of recognition? Giving your team members feedback about what they’re doing right and celebrating their achievements are simple but powerful leadership tools.
And employees definitely notice when leaders fall short in offering recognition. In a recent poll, “not recognizing employee achievement” ranked first on a list […]
“People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.”
— Mary Kay Ash
March is Women’s History Month, so we’ve been celebrating the words of some great women leaders and […]
Have you ever been frustrated with a team member who isn’t performing as you need — and who’s showing no signs of changing?
I’ve seen this issue come up several times lately with my executive coaching clients. And I’ve noticed that as frustrated as leaders are in this situation, sometimes they […]
I firmly believe that using our skills, experiences and knowledge to provide career mentorship is a privilege. So it might not surprise you that mentoring has always been one of my passions.
I am excited that I get to play out my passion in several ways – in my role as […]
Have you ever watched the ABC show “Shark Tank”, where entrepreneurs present their business ideas to a panel of tough businesspeople (aka “sharks”) to earn their financial backing? And have you ever wondered what sharing your ideas in that setting would be like? I got to serve as one of […]
Why is it so hard to give feedback?
I recently spoke to an executive who asked me about an issue that’s probably troubled a lot of other leaders. She asked, “Why do leaders [at my company] continue to struggle with giving candid performance feedback although they’ve been given supporting tools and […]
Have you ever had one of those moments when someone tells you that something you said made a real difference in his or her life? Maybe it’s a conversation you don’t even remember, but it helped the other person make a change or shift perspective.
As busy as we all are, […]
We all make mistakes at work — sometimes they’re even really big, embarrassing mistakes. But no matter what happened, what matters a whole lot more is what you do afterward.
I gave some impromptu coaching on this subject at a surprising time: after a waiter had just spilled a tray full […]
We’re talking this month about what kind of leader you are. One of the leadership qualities that will help you succeed is the ability to develop others.
Creating growth opportunities, though, can be easy to overlook in our rush to get things done. Take a look at the list below. Identify […]
When was the last time you celebrated success — I mean, really celebrated? As high performers, we often go without a break from one project to the next, not pausing to look at what we learned or how far we and others have come.
But taking time to notice and acknowledge […]
Continuing our theme this month of “Be Bold – Be Unique,” I’d like to highlight my colleague Debbie Storey. Debbie is senior vice president talent development and chief diversity officer at AT&T. Debbie leads AT&T’s efforts to foster an inclusive workforce and develop diverse talent. She also participated in our […]
Has this ever happened to you? One of your team members comes to you to talk about how to deal with an issue. But by the end of the conversation, you find that somehow the issue has become yours to solve.
In a situation like this, you’re typically faced with balancing […]
One of my clients recently struggled with a leadership dilemma: Her high performers energized her, while the team members who need more development — and thus more of her time — often left her drained. If her situation rings true for you, here are three ideas to help you guide […]
A recent Harvard Business Review article asked the question, “Are you sponsor-worthy?” The article shared the example of an employee who gave “110 percent” but didn’t focus her efforts on people who would invest in her. While her efforts were commended, senior leaders with power and influence were not members […]
As leaders, we depend on the ability to influence those around us to garner support, drive organizational changes, and execute on our day-to-day responsibilities. If you’ve been feeling less than influential lately, start by evaluating your approach.
The Center for Creative Leadership identifies three tactics for influencing: Head, Heart and Hand.
Ever have one of those days where you feel like a full day has elapsed even before the official work day has really started?
This morning, I rushed to get my son up and ready early so I could drop him off and race to the airport for a flight to […]
A theme has recently emerged with several of my clients. Some have expressed frustration when one of their direct reports misses a meeting that they consider to be important. I have also heard about this from the other vantage point, from my clients who have opted out of meetings like […]
The past two weeks have been a good reminder for me about several key leadership principles as I have been in the thick of finalizing three new products with my team. As I moved through the process with them, I realized I needed to keep the following in mind to […]
One thing I know from my experience leading Performance Management & Career Planning at Deloitte is that most people dislike giving feedback. And it can be equally challenging on the receiving end if you disagree with someone’s point of view or don’t understand what their feedback really means. Despite the […]
Whether you are forming a new team for a specific project or leading an existing team, there are some very practical things you can do as a leader to develop a high-performing team. Here are four simple strategies to consider.
1. Toot your own horns
In the early stages, create a forum […]
Today I had an interesting conversation with an HR leader. She called me because her company wants to hire an executive coach for one of their leaders, and she was concerned about how the leader might “take it.” We both realize that people have different perspectives about executive coaching based […]
Last week I had an interesting lunch conversation with a successful female business leader here in Dallas. We discussed how difficult it can be for some women to voice a difference of opinion in a way that will be well-received (i.e., not too assertive). On the other hand, saying nothing […]
Over the past two weeks, a theme keeps emerging with my clients and others I have met. I have talked at length with several people about the importance of thinking big – and beyond ourselves. In the midst of day-to-day life, it can be easy to forget how many people […]